When Signing In to my application, the License Manager opens with a message about an invalid token - what should I do?

Last updated February 12, 2021 by Tekla Tedds GHD tekla.tedds.ghd@trimble.com

When Signing In to my application, the License Manager opens with a message about an invalid token - what should I do?

Problem 

When I launch my application and have asked to stay Signed In or try to Sign In I see a messge "The token is invalid" or "No valid cached token was found".

Information

The token stored in your system to verifiy your license is either corrupt or expired and blocking the Sign In process from completing. This can be for a number of reasons including the computer clock being incorrect.
 

Possible Solution(s)

Solution 1

Check the time and date of your PC - the token is stamped with the date and time and if the PC clock is out by more than 5 mins you will get one of the above errors.

Solution 2

Clearing Cookies for the following domains should remove the invalid token allowing the Sign In process to work.

How to clear my Cookies 

For Tedds 2020

  • Type "internet options" in the Start > Search
  • Open the Internet Options dialog and click the Delete button
  • Ensure "Cookies and website data" is selected - if you have trimble.com or tekla.com in your favourites you will also have to ensure the Preserve Favorites website data is unchecked
  • Click Delete

Please Note: This will remove all Cookies from Internet Explorer and you may need to login to other sites again.

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token
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