Support articles

Important If you are running a 64-bit version of Windows you will require both updates. General [TEDDS-3459]1 Enhanced calculation performance, reducing the calculation time by up to 50%, depending on the calculation. [TEDDS-3149]1 Tekla Support Tool - Updated the message prompt for 'Save document before sending' to include the option to cancel. [TEDDS-3208]1 Fixed the Tedds Setup Wizard not showing the full text of some labels in the user interface. [TEDDS-3409]1 Enhanced the 2D analysis solver so that density values are automatically factored by g_{acc} when using the US locale so that

Background There are two types of PAK (Product Activation Key): FULL - issued when you first purchase a program UPGRADE - issued for subsequent releases which required a new license. When an Upgrade PAK is activated a Warning message is always issued as shown in the picture below.  This Warning is no cause for concern and is normal operation for an Upgrade PAK.  You will recieve such PAKs for new versions when you have previously recieved your Full license and PAK for the version you purchased.  Just ensure this is the same PC/ Server that you activated your Full PAK on, then click Yes. 

Background The Tekla Structural License Service uses an underlying third party licensing system called Gemalto Sentinel RMS.  For a server license, this involves the Sentinel RMS License Manager application which you will find listed in the Windows Control Panel > Programs and Features as shown below.  This is automatically installed by the Tekla Structural License Service, so there is no need to install it separately. As at June 2019 the current version of Sentinel RMS used by Tekla Structural Licensing is version 9.2.xx as shown below. The Sentinel RMS application runs a Windows Service

Contents UK and Asia USA Australia Canada Europe UK and Asia Updates Retaining wall analysis & design (EN1992/EN1996/EN1997) [TEDDS-847]1 - Corrected calculation of inclined load factor, ic, for undrained soils. [TEDDS-3145]1 - Pass/fail sketch in interface corrected for masonry stem design. [TEDDS-3157]1 - Amended UI to ensure partial factor, γc, retains correct value when the calculation is rerun. [TEDDS-3332]1 - Corrected calculation of maximum friction force in output when net pressure is not selected. Rolling load analysis [TEDDS-3427]1 Enhanced to include the materials

Question I am connected to our network via Microsoft DirectAccess (MDA) and am trying to use a server license for Tedds/ Structural Designer, but I get a licensing error unable to contact license server.  Does Tedds and Structural Designer server licensing work with MDA? Answer No - Gemalto (formerly SafeNet) state that Sentinel RMS - the 3rd party licensing system used by the Tekla Structural License Service - is not compatible with Microsoft Direct Access. Therefore, when using a server license, Tedds, Structural Designer and legacy CSC products will not work over a DirectAccess connection

Contents UK and Asia USA Australia Canada Europe UK and Asia Steel member fire resistance design (EN1993) New calculation which checks the capacity of a single steel member subject to bending to maintain its required mechanical resistance in case of fire during the required time of exposure. The member being designed may be unprotected (bare steel) or protected and may be supporting a composite or concrete slab, i.e. the member is only exposed on three sides. In accordance with EN1993 and the national annex for the UK, Ireland, Singapore, Malaysia, Finland, Sweden, Norway or the recommended

If you are new to Tedds and want to use the software productively we recommend that you work through the Quick Start Guide. These are provided to ensure you get up and running as quickly as possible. The latest Quick Start Guide is also available from the Help menu within Tedds.

Contents General Activation Installation Installation - client machine Installation - server Troubleshooting Back to top General What is the latest version of the Tekla Structural License Service? The version of the Tekla Structural License Service released with the Tekla 2019 products is 2.04, and is available via the Tekla Download Service Why is the license server upgrade highly recommended for the Tekla 2019 version products? It has always been our recommendation that the latest version of the Tekla Structural License Service is deployed when upgrading your client software but

System requirements for effective operation CPU: Multi core Intel i3 Series or above, Xeon or AMD equivalent Highest affordable performance recommended. Memory: 2GB Memory requirements are dependant on document content. OS: 32-bit or 64bit Microsoft Windows 7 SP1 / 8.1 / 10 Operating systems must be running the latest service packs / updates. See Test Environments for full details of supported operating systems. Graphics: 1920 x 1080 resolution 1GB or higher of dedicated RAM. Disk space: 1GB  or more of free space for installation. Operational disk space requirements are highly dependant