Support articles

If you are new to Tedds and want to use the software productively we recommend that you work through the Quick Start Guide. These are provided to ensure you get up and running as quickly as possible. The latest Quick Start Guide is also available from the Help menu within Tedds.

Contents General Activation Installation Installation - client machine Installation - server Troubleshooting Back to top General What is the latest version of the Tekla Structural License Service? The version of the Tekla Structural License Service released with the Tekla 2019 products is 2.04, and is available via the Tekla Download Service Why is the license server upgrade highly recommended for the Tekla 2019 version products? It has always been our recommendation that the latest version of the Tekla Structural License Service is deployed when upgrading your client software but

System requirements for effective operation CPU: Multi core Intel i3 Series or above, Xeon or AMD equivalent Highest affordable performance recommended. Memory: 2GB Memory requirements are dependant on document content. OS: 32-bit or 64bit Microsoft Windows 7 SP1 / 8.1 / 10 Operating systems must be running the latest service packs / updates. Graphics: 1920 x 1080 resolution 1GB or higher of dedicated RAM. Disk space: 1GB  or more of free space for installation. Operational disk space requirements are highly dependant on model content. Internet connection: Required for access to Online

UK and Asia Updates Foundation analysis & design (EN1992/EN1997) Corrected error calculating sliding resistance in foundations where there is net uplift under one of the load combinations. Gabion retaining wall analysis & design (EN1997) Added video demonstration to calculation notes. Masonry column design (EN1996) Added video demonstration to calculation notes. Timber frame racking panel design (EN1995) Added video demonstration to calculation notes. USA No Updates Australia Seismic loading (AS1170) [TEDDS-2792]1 Corrected calculation of Ch(T) from Table 6.4 for the

I have just purchased a license after taking the trial and am getting an error when trying to activate my license. The product activation key you have entered is not a local Computer Locked license product activation key is displayed -why?   Solution When you purchase a license you are supplied by default, a server license, however a Tekla Tedds trial license is a local license. Therefore in order to use your newly purchased license you need to do a few simple steps to reconfigure your machine. Login to your Tekla Online Profile or if you don't already have a profile Create a Tekla Online

When looking at the Server Status in the Tekla Structural License Server Manager, why does the number of In Use licenses not match the number of Users using the program? There always seems to be more User records than Licenses In Use.   Answer The license model used is per host machine so you may run the application on a single host PC any number of times without it using up an additional licenses. The Users list shows the number of seperate uses of the license, which if the host is the same will only count as a single license In Use. For example if you have two users on two machines, namely

Résumé of issue Steel 2D analysis & design (AISC360) Steel member analysis & design (AISC360) Steel member design (AISC360) Steel beam analysis & design (AISC360) There is a potentially un-conservative error affecting design of some square and rectangular HSS sections with slender webs under compression. Occurrence This issue relates to Tedds 2018 from March 2018, Tedds 2017 from March 2017,Tedds 2016 from March 2016, Tedds 2015 from June 2015, Tedds 2014 from June 2014, Tedds 2013 from May 2013, Tedds 14 from October 2011, Tedds 12 from October 2009 and Tedds 11 from March 2009:

Updated - Service Pack 4a [TEDDS-854, TEDDS-856, TEDDS-858] Fixed a problem introduced in the first release of Service Pack 4 which caused Tedds for Word to crash when using dialog's which include access to the help system, for example the Options dialog and the Insert Calc Section dialog. Important If you are running a 64-bit version of Windows you will require both updates. Tedds 2018 - Service Pack 3 Library Access System [TEDDS-597]1 Calc Items can now be moved easily from one library to another. When using the Edit Item Properties dialog you can now modify the library property

Résumé of issue 2D analysis Steel member analysis & design (EN1993) Steel 2D analysis & design (EN1993) Steel member analysis & design (AISC360) Steel 2D analysis & design (AISC360) Steel member analysis & design (AS4100) Steel 2D analysis & design (AS4100) SolvAddSection and SolvSetSection functions There is a potentially un-conservative error affecting all calculations which use the analysis solver where the model includes a section where both the major and minor shear area properties are not zero and are different to each other. Occurrence This issue relates to