Support articles

'Enter Parameter Value' message and errors in 'Usage by ...' reports

When trying to view License Activity Reports Peak Use reports open but have no data Requests by reports work fine Usage by reports fail to open and generate this message:Enter Parameter Value: FormatMinutesAsHoursAndMinutesNote: This message window is normally behind the License Server Manager dialog so is appears the application has frozen. Solution The error occurs because the security settings in Microsoft Access are stopping macros in the database from executing which are required to create the data for the usage reports.Add the Certificate that the License Manager is signed with into the
Requires Tekla Maintenance
by Tekla User Assistance Team
0
  • FormatMinutesAsHoursAndMinutes

Local or USB upgrade PAK not working

Information When Tedds 2015 and Tekla Strucutral Designer 2015 was released the applications started using the Tekla License Service and the storage location for local and USB licenses switched fromC:\ProgramData\CSC\Licensing to C:\ProgramData\Tekla\Structural\Licensing During the installation process the required User license from a Full PAK, which is not version specific, should be copied form the old store to the new location. On occasions this has been known to fail.  Resolution 1 If the PC in question has had a previous version of the license working then try the following For Tedds
Requires Tekla Maintenance
by Tekla User Assistance Team
0

When trying to activate a PAK I get an activation error

When trying to activate a PAK I get an activation error - "Server execution failed" - how do I fixe this?Resolution The License Service requires .Net 4 or later to be installed and working correctlyFor Windows 8, 8.1 and Windows Server 2012 .Net 4.5.1 comes as part of the operating system and would just need to be enabled via the "Turn Windows features on or off"For earlier version of Windows this is a separate download from Microsoft websitehttps://www.microsoft.com/en-gb/download/details.aspx?id=17851 
Requires Tekla Maintenance
by Tekla User Assistance Team
0

Tekla License Service software update March 2015

Tekla Structural Designer 2015 Improved application performance when using Server licenses. Improved application performance when using Local USB key locked licenses. Please note: If you are running a 64-bit version of Windows please apply both the 32-bit & the 64-bit version of this patch
by Tedds Development Team
0

Tekla Structural License Service

The Tekla Structural License Service allows you to share and manage your licenses. It also allows users to commute licenses and report on license activity. At the Server Download and run the Tekla Structural License Service installation file Follow the on-screen prompts to install the ‘License Server’ and ‘License Server Manager’ You can now launch the License Server Manager and activate your licenses If you do not have a separate computer which will act as the license server or your computer is not connected to a network then the license server software can be installed on the same computer
by Tekla User Assistance Team
5
  • system requirements

Software installation & licensing guide

Please download and read this PDF before commencing an install. It contains information about the various licensing and installation options available.
Requires Tekla Maintenance
by Tekla User Assistance Team
0

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